FAQ - Frequently Asked Questions

Orders

 

WHERE CAN I FIND MY TRACKING NUMBER?

All tracking will be immediately available to you once the item arrives in the destination country! At this point, we will be able to provide you with the tracking number.


WHEN WILL MY ORDER BE SHIPPED?

Your order will ship out as soon as it’s processed by our team. Our order processing times are:

5-14 Business Days, depending on the product(s) ordered.

Delivery times can also vary depending on your location and selected delivery method.

 

MY ORDER STATUS SAYS “DELIVERED” BUT I HAVE YET TO RECEIVE IT.

Please contact us at orders@choucais.com


SOMETHING IS WRONG WITH MY ORDER.

Please email us at orders@choucais.com or message us on our Facebook page for the quickest reply!

 

 

RETURNS & EXCHANGES

 

HOW DO I RETURN OR EXCHANGE AN ITEM?

Our goal is to ensure that you are completely satisfied with your purchase! If for some reason, you are not completely satisfied with your purchase, you may return it for REFUND or EXCHANGE it for another style within 14 days of receiving your order.

  • All returned items must be in new and unused condition and still have their original packaging attached to them. 
  • The customer is responsible for return postage costs.
  • Shipping fees (if applicable) are non-refundable.

Please send us an email at orders@choucais.com, through our "Contact Us" page, or through our Facebook page to begin the refund/exchange process. 

 

HOW LONG DOES IT TAKE FOR A RETURN OR EXCHANGE TO BE PROCESSED?

We typically process returns/exchanges within 48 hours upon receiving your package.

 

 

INTERNATIONAL CUSTOMERS

 

WHY ISN’T THIS PRODUCT AVAILABLE TO SHIP TO MY COUNTRY?

Due to our licensing agreements, some of our licensed products are limited to select countries.


DO YOU SHIP INTERNATIONALLY?

We currently ship to over 50 countries! 


HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Shipping times vary depending on your country of residence and the shipping method you select.


WILL I NEED TO PAY DUTIES AND TAXES?

You may be required to pay duties and taxes depending on the laws of your country of residence.